Cancellations, Refunds & Statutory Rights

1. Guaranteed 60-minute cancellation window

SmartPlansIL provides a guaranteed voluntary cancellation window for 60 minutes after the order is completed.

During that window, SmartPlansIL will not purchase or finally allocate the activation entitlement. You may request cancellation and a full refund.

This contractual protection is additional to any mandatory right available under applicable law.

2. Cancellation after 60 minutes and before delivery

You may continue to request voluntary cancellation after the first 60 minutes and before delivery.

SmartPlansIL will approve that request where the order can still reasonably be stopped before the entitlement is purchased or finally allocated. Voluntary cancellation is not guaranteed after the first 60 minutes.

SmartPlansIL does not make a definitive legal classification of every activation-entitlement transaction. Any cancellation or remedy right that applies under mandatory law remains available.

3. Delivery commitment

SmartPlansIL delivers the purchased activation entitlement electronically by email within up to 24 hours after validated payment confirmation, unless a different delivery period was clearly disclosed before purchase.

If the entitlement has not been delivered within the agreed period, contact us.

Where SmartPlansIL is unable to supply the entitlement purchased, the amount paid for the undelivered entitlement will be refunded.

Nothing in this section limits any additional right arising under applicable law because the product was not delivered within the agreed period.

4. Invalid, already-used or defective activation entitlement

An invalid, previously redeemed or otherwise defective activation entitlement is not treated as a change-of-mind request.

If the first redemption attempt indicates that the entitlement is invalid, already used or otherwise defective, avoid unnecessary repeated attempts and contact SmartPlansIL with:

• Your order number.
• The email address used for the order.
• The error message shown.
• Any reasonable supporting screenshot or other evidence available.

SmartPlansIL may request reasonable additional evidence required to investigate the issue.

Never send us a Google password, OTP, recovery code or full payment-card details.

Where the supplied entitlement is defective, SmartPlansIL will provide the remedy appropriate to the circumstances and applicable law. This may include a valid replacement or an appropriate refund.

Where applicable law gives you the right to cancel or receive another remedy because of a defect, material non-conformity or other breach, accepting this Policy does not remove that right.

5. Material non-conformity

If what was supplied materially differs from what was purchased — for example, you received the wrong product or an entitlement for the wrong subscription duration — contact SmartPlansIL.

Where reasonably possible, we will correct the order.

If the problem cannot appropriately be corrected, or where applicable law entitles you to cancellation or another remedy, SmartPlansIL will provide the remedy required by law, which may include a refund.

6. Successful activation followed by premature failure

Successful initial activation does not automatically mean that every obligation relating to the purchased entitlement has been fulfilled permanently.

If an entitlement successfully activates but later stops working before the end of the subscription duration for which it was sold, SmartPlansIL will assess the cause.

For example, the following situations are treated differently:

• A general change made by Google to its service, features or usage limits.
• A restriction caused by the customer's own Google Account or conduct.
• A customer violation of Google's applicable rules.
• An entitlement that is revoked or terminates prematurely because of a defect in the entitlement, its source or supply.

Where there is reasonable reason to believe that premature termination resulted from the entitlement supplied by SmartPlansIL, its source or another matter for which SmartPlansIL may be responsible, the matter can be investigated even if the initial activation was successful.

7. 3-Month SmartPlansIL Commercial Warranty

SmartPlansIL provides a 3-Month SmartPlansIL Commercial Warranty beginning on successful activation, as described on the Warranty page.

The commercial warranty provides additional SmartPlansIL support and remedies during its stated period.

It does not:

• Reduce the advertised duration of the product purchased.
• Exclude a mandatory right under Israeli law.
• Prevent a claim that an entitlement itself was defective or materially non-conforming.
• Automatically prevent a claim concerning premature termination after the commercial warranty period where SmartPlansIL may remain legally or contractually responsible.

The Warranty page should therefore be read together with this Policy and the Terms of Purchase.

8. Account eligibility and customer-caused problems

SmartPlansIL is not responsible for a failure caused solely by a customer's own conduct or by an account restriction unrelated to the entitlement supplied.

This may include:

• Incorrect information supplied by the customer.
• Use of an account that does not satisfy a material eligibility requirement disclosed before purchase.
• Attempted circumvention or manipulation of the activation process.
• Suspension caused by the customer's violation of Google's applicable rules.
• A customer security/account issue unrelated to the entitlement.
• Another customer action that directly causes the entitlement to become unusable.

Where a material eligibility restriction was known to SmartPlansIL and should have been disclosed before purchase but was not disclosed, this exclusion does not apply merely because the customer's account subsequently encounters that restriction.

Nothing in this section removes a mandatory consumer right.

9. Activation deadline

Activation entitlements supplied by SmartPlansIL may be time-sensitive and must be redeemed by the exact deadline stated in the delivery email.

No separate fixed redemption period applies unless it is expressly stated for the order.

If the customer does not attempt redemption by the disclosed deadline and the entitlement subsequently expires because of that delay, SmartPlansIL does not voluntarily provide a replacement or refund for the expired entitlement.

This does not apply where the link was already invalid, expired or otherwise defective when supplied, where it failed during a timely redemption attempt, or where the customer has a right that cannot legally be excluded.

For this purpose, “delivery” means the time at which SmartPlansIL sends the activation entitlement to the email address supplied with the order.

10. Duplicate orders or payments

A duplicate order or duplicate payment is not treated as a change-of-mind request.

If you believe the same intended transaction was charged more than once, contact SmartPlansIL promptly.

Once an accidental duplicate charge is verified, SmartPlansIL will take the appropriate steps to cancel, reverse or refund the duplicate amount where applicable.

11. Unauthorized transactions and chargebacks

If you believe that a payment was made without your authorization, contact SmartPlansIL and your payment provider or card issuer promptly.

We encourage customers to contact us where practical because genuine payment or order problems can often be resolved quickly.

This does not limit any right available under applicable consumer or payment-services law.

SmartPlansIL may provide the payment provider, a card issuer or another authorized participant with relevant payment, order and fulfilment evidence when investigating an unauthorized-payment claim or chargeback.

SmartPlansIL will not issue a duplicate refund where the same transaction has already been reversed or refunded through another payment process.

Fraudulent chargebacks may be contested using legitimate transaction and fulfilment evidence.

12. Statutory cancellation refunds and cancellation fees

Where a cancellation right applies under Israeli law, SmartPlansIL will comply with the applicable statutory requirements.

Where the law requires a refund following cancellation, SmartPlansIL will return the applicable amount and cancel the relevant charge within the legally required period.

Where cancellation results from a defect, material non-conformity, failure to supply within the agreed time or another breach by SmartPlansIL in circumstances covered by law, SmartPlansIL will not charge a cancellation fee where the law prohibits such a fee.

Where an ordinary statutory change-of-mind cancellation right applies and Israeli law allows a cancellation fee, any fee will not exceed the amount permitted by law.

13. How refunds are made

Where a refund is due, SmartPlansIL will normally return it through the original payment method or through the payment provider used for the transaction, subject to the payment system and applicable law.

After SmartPlansIL submits an approved refund, the time required for the credit to appear may also depend on the payment provider, the card issuer or bank.

This does not extend any refund deadline imposed on SmartPlansIL by applicable law.

14. Cancellation and remedy requests

Where you have a cancellation right under law or contract, cancellation or remedy requests may be submitted through the channels made available by SmartPlansIL in accordance with applicable law. Email:

Please include information reasonably sufficient to identify the transaction, such as your name, order number and the email address used for the order.

Additional identifying information will be requested only where reasonably necessary or required by law.

15. Contact support

For delivery, activation, cancellation, refund, warranty or other order issues:

Please include your order number and the email address used for the purchase.

We aim to respond as promptly as reasonably possible.

Nothing in this section extends or replaces any response, cancellation, refund or remedy deadline imposed by applicable law.