Privacy Policy

What we collect

We do not collect or store your Google password, Google recovery credentials, one-time verification codes, or full payment-card details. Card payments are processed by a secure third-party payment provider on its own secure payment pages; SmartPlansIL never sees or stores your card details.

• Your name and email address, as entered at checkout.
• Order information: order number, the plan you bought, the amount paid and the payment status.
• Fulfilment and delivery information: the email address your activation link was sent to and when it was sent.
• Refund, remedy or warranty request information you choose to send us by email.
• Support communications: the messages you send us and our replies.
• Screenshots or recordings you voluntarily send us to support an activation or warranty claim.
• Reasonable technical, device and security information processed by our website host and our providers in the normal course of serving the site and preventing abuse.

Why we collect it

Your name, email and order details are required to complete a purchase — without them an order cannot be processed or delivered.

• To process your order, deliver your activation link and confirm the order.
• To handle refunds, remedies, warranty claims and support requests.
• To prevent fraud and misuse.
• To meet accounting, tax and other legal obligations.

Who processes information for us

We do not sell your information, and we do not share it for advertising.

• A secure third-party payment provider, which hosts the payment page, processes the payment and issues the official payment document.
• Lovable Cloud, which hosts this website and stores our internal order and fulfilment records.
• The payment provider used at checkout, which processes the payment. SmartPlansIL does not receive or store your full card details.
• Our email provider, used to deliver your activation link and to handle support correspondence.
• Our website hosting and infrastructure providers.

Cookies and tracking

This website does not use advertising pixels or non-essential analytics or marketing trackers. Only technically necessary functionality is used to serve the site. Card payments are processed on the secure hosted page of a third-party payment provider. SmartPlansIL does not receive or store full card numbers or CVV.

Support and warranty evidence

Screenshots and recordings you send us are used only to investigate your claim. Please make sure they never include passwords, one-time verification codes, recovery codes or payment-card information.

Retention

We keep information for as long as reasonably necessary for the transaction, for accounting and legal obligations, for fraud prevention, for handling disputes and for support purposes. Business and accounting records may need to be kept for longer statutory periods, independently of ordinary support materials.

Security

We use reasonable technical and organisational measures appropriate to a small business, apply least-privilege access to order information, and never publish or share activation links.

Your rights

Under applicable privacy law you may ask to access information held about you and to have inaccurate information corrected.